At Elite Rapid Care, we are committed to safeguarding your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal and medical information when you use our services or visit our website.
Who We Are
Elite Rapid Care is an urgent care medical provider located at:
2960 Sunridge Heights Pkwy – Suite 100
Henderson, NV
Our website address is: https://eliterapidcare.com.
Information We Collect
Protected Health Information (PHI)
We collect personal and medical information necessary to provide healthcare services, including:
- Name, address, phone number, and email
- Date of birth and other identifying details
- Medical history and records
- Current medical conditions and treatments
- Insurance and billing information
Website Usage Data
We collect non-personal information about website interactions, including:
- IP address and browser type
- Pages visited and duration of visits
- Referring websites
We use cookies and similar technologies to enhance your browsing experience.
How We Use and Disclose Your Information
We may use and disclose your PHI for the following purposes:
- Treatment: Providing medical services and coordinating healthcare.
- Payment: Processing insurance claims and billing.
- Healthcare Operations: Administrative functions, improving care quality, and training.
We may also disclose PHI:
- To public health authorities as required by law.
- To law enforcement agencies under legal obligations.
- To other entities in emergency situations or to prevent harm.
- For organ and tissue donation requests, coordination with medical examiners, coroners, funeral directors, and responding to lawsuits or legal actions.
We will obtain your explicit authorization before using your PHI for marketing purposes, selling PHI, or other non-standard uses.
Your Rights Under HIPAA
You have the right to:
- Access and obtain electronic or paper copies of your medical record (within 30 days, subject to a reasonable, cost-based fee).
- Request amendments or corrections to your PHI (responses provided within 60 days).
- Receive an accounting of disclosures made in the past six years (one free per year; additional requests may incur a reasonable, cost-based fee).
- Request restrictions on certain uses and disclosures (we may decline if it affects your care).
- Request confidential communications through alternative methods or locations.
- Restrict disclosures to insurers for services paid fully out-of-pocket.
- File complaints regarding privacy practices without fear of retaliation.
To exercise your rights or file a complaint, contact our Privacy Officer:
Elite Rapid Care
Attn: Steffen Obaid-Schmid
2960 Sunridge Heights Pkwy – Suite 100
Henderson, NV
steffen@eliterapidcare.com
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights:
200 Independence Avenue, S.W., Washington, D.C. 20201
Phone: 1-877-696-6775
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
Patient Choices and Preferences
You have choices regarding:
- Sharing information with family, friends, or others involved in your care.
- Sharing information in disaster relief situations.
- Inclusion of your information in hospital directories.
If you cannot express your preference, we may share your information if it is in your best interest or necessary to prevent a serious threat to your health and safety.
- We will never share your information for marketing, selling PHI, or most psychotherapy notes without written permission.
- You have the right to opt out of fundraising communications.
Website Analytics and Advertising
We use third-party services, including:
- Google Analytics
- Google Ads (remarketing)
- Facebook Pixel
These services collect data as outlined in their respective privacy policies. You may opt-out through your browser settings or by using privacy controls provided by these services.
Data Security
We implement stringent security measures to protect your PHI from unauthorized access, disclosure, alteration, or destruction. We will promptly notify you if a breach occurs that may compromise the privacy or security of your PHI.
Data Retention
We retain PHI according to federal, state, and professional regulations. Non-personal website data may be retained indefinitely for analytical purposes.
Notice of Privacy Practices
A detailed Notice of Privacy Practices is available upon request, posted prominently at our facility, and accessible on our website. You can request a paper copy of this notice at any time, even if you have previously agreed to receive it electronically, and it will be promptly provided.
Changes to This Policy
We may update this policy periodically. The revised notice will be prominently posted on our website, available at our facility, and upon request.
Contact Us
For questions or concerns regarding your privacy or this policy, contact our Privacy Officer:
Elite Rapid Care
Attn: Steffen Obaid-Schmid
2960 Sunridge Heights Pkwy – Suite 100
Henderson, NV
info@eliterapidcare.com
